Privacy policy

Last updated: 3 October 2026

SolGrat operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SolGrat is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details including your name, address, billing address, shipping address, phone number and e-mail address.
  • Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Sources of personal information

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

  • Providing, tailoring and improving the Services. To perform our contract with you, process payments, fulfil orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges or other transactions, manage your account, arrange shipping, enable reviews and personalise your shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. To send marketing, advertising and promotional communications by e-mail, text message or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you have purchased or added to your cart.
  • Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you register an account, you are responsible for keeping your credentials safe; we strongly recommend not sharing your username, password or other access details with anyone.
  • Communicating with you. To provide customer support, respond to you, provide effective services and maintain our business relationship with you.
  • Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to take part in legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas, search warrants and similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live. To help protect, grow and improve our business, we also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants and Shopify; in these cases Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over this use. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. Please review their privacy and security policies and terms. We are not responsible for the privacy or security of such sites, nor for the accuracy, completeness or reliability of information found there. Information you share in public or semi-public places, including third-party social networks, may be visible to other users. Including such links does not imply endorsement, except as disclosed on the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined in applicable law) personal information of individuals under 16.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Information you send us may not be secure in transit; please do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances; in some cases we may decline your request as permitted by law.

  • Right of access. To request access to personal information we hold about you.
  • Right to erasure. To request deletion of personal information we hold about you.
  • Right to rectification. To request correction of inaccurate personal information we hold about you.
  • Right to data portability. To receive a copy of your personal information and request its transfer to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. You can opt out of promotional e-mails at any time using the unsubscribe link in our e-mails. We may still send non-promotional e-mails, such as those about your account or orders.

If you live in the UK or the European Economic Area, subject to exceptions and limitations under local law, you also have:

  • The right to object to and restrict processing of your personal information for certain purposes.
  • The right to withdraw consent where we rely on consent; withdrawal does not affect the lawfulness of processing before it.

You may exercise these rights where indicated on the Services or by contacting us using the details below. For data processed by Shopify, see https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may designate an authorised agent to make requests on your behalf; we will require proof of authorisation and may ask you to verify your identity directly with us. We will respond in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer it out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the competent UK authority, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date and provide notice as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call +40 756 733 343, e-mail office@solgrat.com or write to GRATINSKI S.R.L., Strada Morii 6, Depozit 3A, 727420 Pătrăuți, Suceava County, Romania. For the purposes of applicable data protection law, we are the data controller of your personal information.