Cancellation policy

Cancellation and Special Orders Policy

In our online store, products can be purchased as direct orders (from stock) or as special orders / pre-orders (for products not currently in stock). We do not currently offer subscriptions or try-before-you-buy options.

1. Pre-orders and special orders

When you place a pre-order or order a product marked "Made to order", you are buying an item sourced specifically for you from the supplier.

• Payment: depending on the value and nature of the product, we may require a deposit or full payment in advance to process the order.
• Cancelling a pre-order / special order: you may cancel such an order without penalty only if the product has not yet been ordered/processed by us with the supplier.
  • Protection clause: if the product has already been manufactured or shipped by the supplier specifically for you, we reserve the right to retain the deposit paid to cover the logistics and storage costs of a non-standard product.
• Shipping: once the product reaches our warehouse and is shipped to you, the general return policy applies.

2. Subscriptions

We do NOT currently offer subscription purchases. All transactions are one-off.

3. Try before you buy

We do NOT currently offer try-before-you-buy. Due to the nature of the products (cutting tools), any use, however brief, wears the cutting edge and makes the product impossible to resell as new. All orders are therefore firm.

4. Returns and refunds

For returns of standard (in-stock) products, please see our Return and Refund Policy.

Important: products supplied as a "Special order" (custom configurations, modified bores, special blades) cannot be returned, in accordance with art. 16(c) of GEO no. 34/2014.